FAQ

Products

What products do you sell?

We sell t shirts, hoodies, sweatshirts, beanies and mugs.

But stay tuned because hats, stickers, and more accessories are coming soon!

What fabric is your clothes?

  • T shirts are 100% cotton, except for heather colors which are 50% cotton and 50% polyester.
  • Hoodies and sweatshirts and 50% cotton and 50% polyester.
  • Beanies are Turbo Acrylic
  • Mugs are 100% ceramic.

How can I find my size?

We offer a wide and inclusive range of sizing. Click our following size guides to find your perfect fit:

What are the care instructions?

Click below to see our care instruction pages:

  • T shirts, Hoodies, and Sweatshirts: Click Here
  • Beanies: Hand wash only
  • Mugs: Hand wash only. Do not place in dishwasher or microwave.

Delivery and Shipping

How long till the order arrives?

It takes 4-14 business days till the order arrives

Our products are made especially for you once you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

What are the shipping prices?

Please find our shipping rates for all our products by clicking here.

Where do you deliver?

We deliver everywhere in the U.S!

We are working on delivering to Canada soon, so stay tuned!

From where do you ship your products?

We ship our products from a warehouse in North Carolina.

Returns and Exchanges

Do you accept returns?

Yes! We offer a hassle-free 14-day return policy. If you're not completely satisfied, you can initiate a return by emailing us at support@emoteirl.com or chatting with us on our Contact Us page.

When do I receive my refund?

It usually takes around 5 business days to process a refund. However, the waiting time may change based on the bank and method of payment you used.

Can I exchange my products?

Certainly! If you need a different size or want to exchange for another style, simply chat with us or email us at support@emoteirl.com and we'll help you with the exchange process.